FAQs
Please click on the links below to view the FAQ answers
What payment protection do I have if I book a Wild Herzegovina birdwatching holiday?
TRAVEL REGULATION INSOLVENCY PROTECTION
Safeguarding your payment to Wild Herz Ltd.
Wild Herz Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with "The Package Travel and Linked Travel Arrangements Regulations 2018" all passengers booking with Wild Herz Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Wild Herz Ltd. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.
Claims:
In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at tcs@towergate.co.uk . Please ensure you retain the booking confirmation as evidence of cover and value.
Policy exclusions:
This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. If you have booked flights as part of your travel, you should ensure that the company with which you booked the flights has the appropriate CAA/ATOL bonds in place.
Safeguarding your payment to Wild Herz Ltd.
Wild Herz Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with "The Package Travel and Linked Travel Arrangements Regulations 2018" all passengers booking with Wild Herz Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Wild Herz Ltd. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.
Claims:
In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at tcs@towergate.co.uk . Please ensure you retain the booking confirmation as evidence of cover and value.
Policy exclusions:
This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. If you have booked flights as part of your travel, you should ensure that the company with which you booked the flights has the appropriate CAA/ATOL bonds in place.
Is Wild Herz Ltd UK based company?
Yes.
Company number: 11426383
Registered address: 145 Marathon House, 33 Olympic Way, Wembley, HA9 0GF
Company number: 11426383
Registered address: 145 Marathon House, 33 Olympic Way, Wembley, HA9 0GF
Do I need a Visa?
UK and EU citizens do not require a visa to visit Bosnia and Herzegovina or Croatia for short tourist stays.
You must travel with a valid passport. We recommend that your passport is valid for at least six months beyond your planned return date, although the official minimum validity requirements may be shorter.
If you hold a passport from another country, please check the visa requirements before travelling.
You must travel with a valid passport. We recommend that your passport is valid for at least six months beyond your planned return date, although the official minimum validity requirements may be shorter.
If you hold a passport from another country, please check the visa requirements before travelling.
Do Wild Herzegovina book flights?
Wild Herzegovina does not hold an Air Travel Organiser's Licence (ATOL), so we are unable to book flights on behalf of our customers. You will therefore need to arrange your own flights to Dubrovnik.
For more information, please visit our how to get there page.
For more information, please visit our how to get there page.
When should I purchase my airline ticket?
We always encourage everyone to book their flights as soon as possible. Many airlines tend to increase their fare as the plane fills up and early reservations are usually rewarded with the lowest fares.
Should I take out travel insurance?
We expect all tour participants to have comprehensive travel insurance covering any medical situation, hospitalisation, cancellation and loss of your baggage.
What weather & temperatures/conditions should I expect?
For more information, please visit our Weather page.
Where do we meet the guide?
You will meet the guide at Dubrovnik airport. From that moment on, every detail will be taken care of, allowing you to relax and fully enjoy the experience.
I am a single traveller - do I have to share a room with someone?
No, you are not expected to share your room with anyone and we don't charge single supplements.
Does Wild Herzegovina cater for special diets?
Yes.
We need to be told in advance and we will do our best to cater for all your dietary needs.
We need to be told in advance and we will do our best to cater for all your dietary needs.
How fit will I need to be and what is the pace of the tour?
A moderate level of fitness is required. The tour consists of very easy walking and relaxed-paced birdwatching on relatively flat terrain. We will never be too far away from our vehicle.
What is your smoking policy on tour?
Wild Herzegovina operates a no smoking policy when in the company of other members of the group, in the booked accommodation and vehicles.
What is the local currency in Bosnia and Herzegovina?
The currency used in Bosnia and Herzegovina is Convertible Mark (BAM). You can withdraw the local currency from any cashpoint in Mostar. Euros are also widely accepted.
Does Wild Herzegovina look at other wildlife?
We're enjoying whatever other wildlife we encounter (butterflies, dragonflies, orchids) though birds are our main focus and area of expertise.
Should I bring a scope?
Bringing a spotting scope is entirely up to you. If you choose not to bring one, you are welcome to use mine throughout the tour.
Please bear in mind that there may occasionally be a short wait if several people wish to use the scope at the same time.
Please bear in mind that there may occasionally be a short wait if several people wish to use the scope at the same time.
What clothing/footwear to bring?
We recommend bringing layered clothing, as spring weather can be changeable. The weather is usually mild, but mornings can be cooler, and if we visit the Dinaric Alps, temperatures can feel lower, especially in windy or cloudy conditions.
Rain is always possible, so a waterproof jacket is recommended. It is also a good idea to bring a warm layer, such as a fleece or lightweight jacket, for cooler mornings and mountain visits.
Walking shoes or lightweight walking boots are recommended. Our walks are generally short and not strenuous, but some paths can be uneven, and morning dew can make grassy areas wet. Comfortable footwear with good grip will make your walks more enjoyable.
Rain is always possible, so a waterproof jacket is recommended. It is also a good idea to bring a warm layer, such as a fleece or lightweight jacket, for cooler mornings and mountain visits.
Walking shoes or lightweight walking boots are recommended. Our walks are generally short and not strenuous, but some paths can be uneven, and morning dew can make grassy areas wet. Comfortable footwear with good grip will make your walks more enjoyable.
Is Wi-Fi available?
Yes, Wi-Fi is available at the accommodation. It is also available in most of the restaurants we visit during the tour, so you should have regular opportunities to connect to the internet.
Are mosquitoes a problem in the marshlands?
No, mosquitoes are not usually a problem during our tours. Although we visit wetlands and marshlands, mosquitoes are rarely encountered in spring when our tours take place.